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Right-click the Recycle Bin, and select Empty Recycle Bin.Īfter having removed everything that was stated in the article, I would also recommend removing any past copies of the iTunes Installer file from your Downloads folder or wherever you may have put one.

Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.

Locate the following folders and delete them, if they exist:.

Open the Common Files folder and then the Apple folder.

Find the following folders and delete them, if they exist:.

If you’re running a 64-bit version of Windows, continue with step 8. If you’re running a 32-bit version of Windows, skip to step 13.

Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.

Delete the following folders, if they exist:.

Open the Common Files folder, then the Apple folder.

The steps, 5-13, listed under Make sure that iTunes and its related components are completely uninstalled are also critical in assuring this is done properly, which I will list here. Wait to restart your computer until you're finished removing all of the components. After you uninstall a component, you might be prompted to restart your computer. If both are present, be sure to uninstall both versions.ĭon't uninstall these components in a different order, or only uninstall some of them.

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On some systems, iTunes might install two versions of Apple Application Support.

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Use the Control Panel to uninstall iTunes and related software components in the following order: Remove iTunes and its related components from the Control Panel

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Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support This article, when followed to the letter, has resolved this issue time and time again. Contact Apple for support and service - Apple Support I would advise you to use the Apple article to search your relevant Apple Support in the future. I've seen plenty of search results pull up false "Apple Support" numbers. Try this link to locate a valid Apple Store. It only charges for repairs if they are needed, and only upon gaining agreement with the customer to do so. The Apple Genius Bar does not charge for service or labor. Your comment about going to the Apple Store was also odd. $74 is not a figure Apple Support uses for "pay per incident." This would be handled under iOS Support as they assist with Windows issues involving iTunes and at most, they charge $29 for the case and assist until a resolution is found. Some features of your Mac aren't designed to work in Windows.I hope you didn't give whoever it was you were speaking to any of your personal information. If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Make sure that your Mac meets the system requirements to install Windows using Boot Camp.If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.

Disconnect and reconnect the drive, then click Continue.

If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac-not to a display, hub, or keyboard.

If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can't be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.

If you can't download or save the Windows support software:

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If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.

Your Mac starts up to a black or blue screen after you install Windows.

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You get a message that your PC has a driver or service that isn't ready for this version of Windows.

You get an alert that Apple Software Update has stopped working.

You have issues with Bluetooth or Wi-Fi in Windows.

You can't adjust the brightness of your built-in display in Windows.

One or more screen resolutions are unavailable for your display in Windows.

The built-in microphone or camera of your Mac isn't recognized in Windows.

You don't hear audio from the built-in speakers of your Mac in Windows.

Your Apple mouse, trackpad, or keyboard isn't working in Windows.įorce Touch isn't designed to work in Windows.

When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.

Boot Camp requires a Mac with an Intel processor.